How would you politely handle a request for medical advice from a non-patient caller?

How would you politely handle a request for medical advice from a non-patient caller?

• A. Provide general information, avoid giving medical diagnosis or treatment advice, and offer to connect with the patient’s clinician or schedule a consult.
• B. Provide a definitive diagnosis over the phone.
• C. Give basic treatment instructions.
• D. Suggest the caller visit the emergency department.

Answer: (A)