What process is described as the moment a guest checks in upon arrival?

What process is described as the moment a guest checks in upon arrival?

• A. Check-In
• B. Availability
• C. Block
• D. Departure Date

Answer: (A)

The moment a guest arrives and is registered into the hotel system is the check-in. This is when their stay officially begins. At check-in, staff verify the reservation, confirm dates, collect ID and payment information, assign a room, and issue the room keys or access, while also sharing important details about the property and policies. Other terms relate to different parts of the process: availability is about whether there are rooms open at that time, a block is when rooms are reserved or held for a group, and the departure date refers to when the guest plans to check out.

The moment a guest arrives and is registered into the hotel system is the check-in. This is when their stay officially begins. At check-in, staff verify the reservation, confirm dates, collect ID and payment information, assign a room, and issue the room keys or access, while also sharing important details about the property and policies.

Other terms relate to different parts of the process: availability is about whether there are rooms open at that time, a block is when rooms are reserved or held for a group, and the departure date refers to when the guest plans to check out.